Trackit help desk software
330 and press 2 to speak with a representative.
Management and technicians can have remote access privileges if desired to make it easier, less time-consuming, and more cost-effective to troubleshoot hardware or software problems from a remote location.
It offers a
wide range of features and is easy to install and use even by computer
illiterate people.
Bridge provides a number of pre-defined settings that allows the user to
create queries, reports, and graphs encompassing your complete history of issues.
Queues are used, along with support reps, to organize the workflow of service requests.
Searches can be restricted to requests logged or updated by a particular support rep, or that have a specific problem type.
It is advisable to establish how
long the product has been on the market and how many people actually use that
version.
It keeps your company organized and efficient.
Ratings and written comments are generally posted within two to four business days in batch groups, not in real time.
Our intuitive screens and toolbars are easy-to-use and follow.
Standard queries based on service requests are pre-defined and can be run for both active and historical requests.